q & a
What are the sizes of your poms?
Our tissue paper poms come in five versatile sizes: x-large: 19" | large: 16" | medium: 13" | small: 9" | mini: 5" diameter. Let us know If you need a specific size for tabletop decor. We are happy to customize for you.
May I request a custom quote?
Absolutely! Contact us with your desired colors, sizes, quantity and tip preference. Be as specific as you wish. We'll send you a quote asap.
How do my poms arrive?
Your tissue paper pom poms are shipped either flat or folded depending on their size, but fully assembled. All you have to do is open them. Instructions and clear thread are also included in your package.
How long will my poms last?
If kept indoors, your tissue paper pom poms should last for a very long time. So long in fact, you may want to use them for home decor, party favors or to share among friends and children in your neighborhood. Also consider donating them to a local hospital or nursing home. Passing on a pom is always a good thing.
If you plan to use your poms outdoors in an uncovered area, we suggest you wait to place your poms until the day of the event. Once your celebration is over, bring your poms inside to enjoy as you wish.
When will my order be shipped?
On average, we strive to fulfill your order within 3 business days, although many products ship within 24 hours. Pom orders of 35+ can take up to 5 business days. If you need rush service, please contact us prior to ordering. If we can do it, trust us, we will!
What are your shipping rates?
That depends on the size of your order and location. PomAdore does not make any money on shipping. Please use the shipping calculator in the cart. You will be given shipping options based on the product’s weight and your shipping zip code. It’s up to you to decide how quickly you wish to receive your order.
Do you ship internationally?
Not at this time. Currently, we only ship within the USA.
What is your return policy?
Because all of our products are made to order, we do not accept returns or offer exchanges. If you are not sure of color, consider purchasing our custom color tissue paper for a quick and easy way to see the colors in person to match your party decor. We do our absolute best to accurately represent the colors on our website. But we obviously have no control over what your computer monitor or mobile device shows you.